Privacy Policy

We collect information you provide directly to us when you create an account, make a booking, communicate with hosts or travelers, or contact our support team. This includes your name, email address, phone number, profile photo, payment information, and any other information you choose to share.

We automatically collect certain technical information when you use our platform, including your IP address, browser type, operating system, referring URLs, device identifiers, and cookie data. We also collect information about how you interact with our platform, such as pages visited, search queries, and booking history.

When you connect third-party accounts (such as Google or Facebook) for login, we may receive limited profile information from those services in accordance with your privacy settings on those platforms.

We use your personal information to provide, operate, and improve our platform — including processing bookings, facilitating payments, enabling communication between users, and providing customer support. We may also use your data to personalize your experience and recommend relevant tours or stays.

We may send you transactional communications (booking confirmations, receipts, safety alerts) and, with your consent, promotional communications about new features, offers, and updates. You can opt out of marketing communications at any time via your account settings.

We may use aggregated, anonymized data for analytics and research to understand trends in platform usage and improve our services. This data cannot be used to identify you individually.

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to remember your preferences, maintain your session, and analyze platform usage.

We use essential cookies (necessary for the platform to function), analytics cookies (to understand how users interact with our platform), and marketing cookies (to deliver relevant advertisements). You can manage your cookie preferences through our Cookie Consent banner or your browser settings.

Please refer to our Cookie Policy for detailed information about the specific cookies we use and how you can control them.

We work with trusted third-party service providers to operate our platform. These include payment processors (for secure transaction handling), cloud hosting providers, analytics services, and customer support tools. These providers access your data only as necessary to perform services on our behalf and are contractually obligated to protect it.

Our platform may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

We may share your information with law enforcement or government authorities when required by applicable law, court order, or to protect the safety and rights of our users.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@wemongolia.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

If you believe we have not handled your data in compliance with applicable privacy laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.