Help · Bookings

Bookings & payments

How booking works

Choose your dates and guests on a listing, review the full price breakdown (nightly or per-person rate, service fee, taxes — no surprises at checkout), and pay securely on wemongolia.com. You'll get a confirmation email with your booking code.

Instant confirmation vs. booking requests

Most listings confirm the moment you pay. Some stays review requests first — for those, your booking is sent to the host and you only pay after they approve. If a host declines or doesn't respond in time, nothing is charged.

Where are my bookings?

Signed in, go to Account → Trips. Each booking shows its status, dates, and a message thread with your host.

Payment methods & currency

Prices are shown in your preferred currency. Payment is processed in the listing's currency at checkout, and your confirmation states the exact amount charged.

Need help with a booking?

Email info@wemongolia.com with your booking code.