Help Center
How can we help?
Quick answers to the most common questions — and a human at the end of every email.
Bookings & payments
How booking works, instant vs. host-approved requests, where to find your trips.
Cancellations & refunds
How cancellation policies work and how to cancel a booking.
Hosting standards
What we expect from every listing and host on the platform.
Provider resources
Getting your listing live: requirements, photos, pricing, payouts.
Still stuck?
Email info@wemongolia.com — include your booking code if it's about a trip. We usually reply within one business day.